DPG Surveyors Privacy Policy

1. Introduction

DPG Surveyors is committed to protecting your personal information and upholding your rights under data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains how we collect, use, store, and share your personal data in the course of our services.

We are regulated by the Royal Institution of Chartered Surveyors (RICS) and adhere to its Rules of Conduct and professional standards, including those related to confidentiality and data privacy.

This Privacy Notice may be updated from time to time. If significant changes are made, we will notify you directly where appropriate.

2. Who We Are

DPG Surveyors is a company registered in England under company number 15872691, with our registered office at:
Wanstead Works, 34–40 High Street, Wanstead, London, E11 2RJ, United Kingdom.

We are the Data Controller of your personal data unless otherwise stated. This means we determine the purposes and means by which your personal information is processed.

3. What Personal Information We Collect

We may collect the following personal data depending on your relationship with us:

• Identity and contact data: Full name, postal address, email, phone number.
• Financial data: Bank details, payment information, mortgage or credit history (if relevant).
• Identification documents: Passport, driving licence, utility bills (used for verification).
• Professional and lifestyle information: Employment status, residential status, tax status, marital status.
• Property-related data: Information about the property being surveyed, including address, ownership, condition, and access requirements.

In rare cases, we may also process special category data (e.g. health information for access requirements) when strictly necessary for our services and in compliance with the law.

4. How We Collect Your Information

We collect data through:

• Direct interactions: When you contact us via phone, email, website, or forms.
• Third parties: Estate agents, solicitors, mortgage lenders, public records, referencing providers.

5. How We Use Your Personal Data

We will only use your personal data when we have a lawful basis to do so. We may use your data for:
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Where special category data is processed, it is under Article 9(2)(a) (explicit consent) or (g) (substantial public interest).

6. Who We Share Your Data With

We may share your data with:

• Internal teams within DPG Surveyors
• Third-party service providers (e.g. IT support, cloud hosting)
• Surveying sub-contractors or agents
• Payment processors, accounting software providers
• Legal, regulatory, or law enforcement authorities (as required)

All third parties are required to handle your data in line with applicable data protection laws.

7. How We Protect Your Data

We take data security seriously and use:

• Secure storage and encryption
• Access controls and authentication
• Regular staff training and policy reviews

8. How Long We Keep Your Data

We retain personal data only as long as necessary or as legally required. Typically, this is up to 7 years after completing our services.

Some data may be retained longer for legal or regulatory reasons (e.g. insurance or tax).

9. International Transfers

If your data is transferred outside the UK or EEA, we ensure proper safeguards are in place, such as ICO-approved standard contractual clauses.

10. Your Rights

Under data protection law, you have the right to:

• Access – Request a copy of your personal data
• Rectification – Correct inaccurate/incomplete data
• Erasure – Request deletion (subject to limits)
• Restriction – Pause data processing
• Objection – Object to certain processing (e.g. marketing)
• Portability – Receive your data in a portable format

To exercise any rights, contact us using the details below.

If you're unsatisfied with our response, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk

11. Contact Us

If you have questions or want to exercise your rights, contact us at:

• Email: office@dpgsurveyors.co.uk
• Phone: 0208 087 1967
• Address: Wanstead Works, 34–40 High Street, Wanstead, London, E11 2RJ

12. Children’s Data

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

Privacy Notice Last Updated: Wednesday, 4 June 2025